Client Welcome and "What to Expect" Pack

$29

Secure checkout through Gumroad. Instant download link on screen and by email.

Made by a working carpentry and remodeling contractor.

Most client frustration on a remodel comes from surprises: the dust, the noise, losing the kitchen, days when nobody is on site, a change order nobody expected. This pack explains all of that up front, in plain language, under your company name.

It is written for small US residential contractors: carpenters, remodelers and handymen. Replace the bracketed placeholders with your details and your own policies, delete anything that does not fit, and send it after the contract is signed.

What the pages cover

Welcome letter and contents
Your team and how you communicate: best hours, response times, emergencies
Project timeline and phases with fill-in dates
Preparing your home: clearing rooms, pets, kids, parking, dust, noise, kitchen and bath access
What a typical day looks like
How change orders work
How payments work
Permits, inspections and selections
Hidden conditions and what happens if you find one
Safety on site
FAQ and a contact sheet

What you get

Client-Welcome-Pack.docx: editable, 15 pages, US Letter
Client-Welcome-Pack.pdf: a print-ready sample

How to use it

Open the .docx in Word or Google Docs.
Add your logo and replace the [bracketed placeholders], including the spots marked [Your policy].
Save as PDF and send it after signing, or print it for the kickoff meeting.

Why a welcome pack helps the contractor too

Every question the pack answers in writing is one fewer phone call during the job. When a client knows ahead of time that demolition is loud, that some days nobody will be on site while materials arrive or an inspection is pending, and that extra work needs a signed change order first, those moments stop feeling like problems. It also gives you something to point to, politely, when a question comes up again.